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Firms should view customers with discernment
By DAVID FLAUM

In 40 years as a contractor, Charles Avery got burned two or three times a year by people who didn't pay him for completed work

Now retired, Avery handled a job recently for his daughter's company, Avery-Gilliam Homes, that matched some of his experiences in business. The owner of the home refused to pay the final $1,200 on the job -- for items added by agreement during the project -- claiming the work was not done to his satisfaction. The company is still trying to collect.

Avery has experienced worse in his career -- customers he called "total deadbeats" -- and he suggested an agency such as the Better Business Bureau, which keeps track of complaints against businesses, also could keep tabs on consumers. In the meantime, he and other...
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Womreports.com was founded in 2003 by Matthew D Miller. The idea for this service came after the founder was involved in a legal dispute with an individual who was making ridiculous claims. In talking with people who knew this individual, he learned that this person was well known for getting involved in legal disputes with just about everyone this person did business with, some of which included an attorney, a phone company, a doctor, a tree service, a food service, two insurance companies, a zoning board, a hospital, three private citizens, and a well respected roofing company.

The founder knows that there are times when one may need to take legal action, but it became quite obvious that this individual was just trying to get out of paying, and although this behavior is not illegal it certainly is questionable as to how ethical it is.

It was then that the founder started researching and learned that there are services available for consumers to identify unethical businesses, but there was absolutely nothing available for businesses to identify unethical customers. Thus Womreports.com was founded. Finally, a service to help business owners insure pleasant and profitable transactions.