
Firms should view customers with discernment
By DAVID FLAUM
In 40 years as a contractor, Charles Avery got burned two or three times a
year by people who didn't pay him for completed work
Now retired, Avery handled a job recently
for his daughter's company, Avery-Gilliam Homes, that matched
some of his experiences in business. The owner of the home
refused to pay the final $1,200 on the job -- for items
added by agreement during the project -- claiming the work
was not done to his satisfaction. The company is still
trying to collect.
Avery has experienced
worse in his career -- customers he called "total deadbeats" --
and he suggested an agency such as the Better Business
Bureau, which keeps track of complaints against businesses,
also could keep tabs on consumers. In the meantime, he
and
other...
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